First visit:

For your first visit to our clinic please bring along your health card and arrive about 10minutes early so that we can collect your health card details and contact information.

We reserve the right to charge you directly for the service we provide if you have no evidence of a valid health insurance coverage from a  Canadian province. A valid Health card from any Canadian province is acceptable with exception of Quebec. Nationals from Quebec have to pay directly.

Multiple Unrelated Concerns

We understand that “one problem per visit” doesn’t always work, but we are working hard to provide safe care as well as keep wait times to a minimum. To ensure that you are satisfied with from your visit it is important to start with you main complaint. We would do our best to deal with additional issues safely. If this is not feasible we might ask you to make a follow up appointment. It may be unsafe to try going through a list of unrelated issues in one short visit.

Missed Appointments

We aim to provide “timely healthcare access”. So please call to cancel your appointment as soon as you become aware that you cannot keep a scheduled appointment. Ideally we need a minimum of 24hrs to be able to get fill your appointment. This practice enables us to keep waiting lists to a minimum and provide a timely access to everyone. We reserve the right to charge you directly for “no-shows”.