It is ideal to make your follow up appointments before you leave the clinic if this is possible. This will save you the frustration of trying to get through busy phone lines. Of course if you are not sure of your times then it is better to make them when you are sure so as not to have to cancel or miss it later.
Staff at our front desk are part of our care team and aim to ensure that you visit goes smoothly. As a result they may ask you the reason for your visit. This is not to be nosy! They are bound by the same confidentiality as the health professional you would be seeing so you information is CONFIDENTIAL.
They help us to use our time more efficiently by getting you ready for the doctor’s visit and exam. For example, if you come for a blood pressure medicine refill they will get you to take off your jacket to be ready for a blood pressure measurement. If you come for a diabetes follow-up or a prenatal visit or if you are worried about a urine infection they would check your urine.
When you call to make an appointment, they may ask the purpose of your visit—this helps them to book the right amount of time for you.
DIRECT BOOKING OF YOUR APPOINTMENT FROM
YOUR COMPUTER, TABLET OR SMARTPHONE
IS AVAILABLE BELOW